Lightning Talk

Building Allyship: Enhancing LGBTQAI+ Patient Experiences Through Communication

Thursday, September 26, 2024, 1:45 pm - 2:45 pm CDT

Kathleen McGoldrick, MLS

Vice chair/Clinical Associate Professor/Director of IPE

Stony Brook University

Hannah Mercier, PhD, OTR/L

Assistant Professor

Stony Brook University

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Track:

Interprofessional Collaboration and Advocacy to Address Health Equity, Racism and Bias in Practice

Attendee IPE Experience Track: Some experience with IPE

Keywords: LGBTQIA+communicationinterprofessional education

Lightning Talk Live Discussion Recording

Marginalized groups frequently do not have the same healthcare experience as other groups due to several factors including ineffective communication which creates a negative experience. More than 1 in 2 LGBTQAI+ individuals have experienced discrimination, and the transgender community is marginalized when accessing health care (Roberts & Fantz, 2014; Warner & Mehta, 2021). Social, structural, and attitudinal barriers to health care (such as pervasive stigma and discrimination) often lead LGVTQAI+ individuals to fear or avoid interactions with healthcare professionals. Their feelings of vulnerability and uncertainty may contribute to ineffective decision-making and perceiving prejudice that undermine help-seeking efforts (Chong, et al., 2021). However, positive interactions with providers can strengthen patients’ gender identity and help them identify allies (Chong, et al., 2012).

Often students are taught to be respectful of gender identity and sexual orientation as providers. This lightning talk will present about an Interprofessional education (IPE) event that focused on communication to enhance LGBTQAI+ patient experiences, improve population health, increase the wellness of the healthcare team, and identify the role of health professionals in advocacy efforts for the transgender population. The event included over 350 students from several graduate and undergraduate health professions programs at Stony Brook University who utilize interprofessional collaboration and advocacy to address health equity and bias in practice. The teams worked to move beyond being respectful and toward creating safety and allyship. The talk will include an overview of the IPE event that began with a keynote speaker who provided strategies to addressing biases in the delivery of healthcare to transgender individuals; utilized video case study scenarios of individual and systemic bias in communication that groups were tasked with identifying and addressing; and ended with a panel of queer and transgender professionals who addressed ways to improve health equity and health-related social needs among the transgender population.

Results from an institutional review board approved student survey assessing IPEC Core Competency learning outcomes in relation to Communication between the healthcare team and the patient in a responsive, responsible, respectful, and compassionate manner will be reviewed in addition to the sub-competencies:
• Communicating clearly with authenticity and cultural humility.
• Promoting common understanding and teamwork towards shared goals.
• Examining one’s position, power, hierarchical role, unique experience, expertise, and culture towards improving communication and managing conflicts.

Accreditation Details

In support of improving patient care, this activity is planned and implemented by The National Center for Interprofessional Practice and Education Office of Interprofessional Continuing Professional Development (National Center OICPD). The National Center OICPD is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

As a Jointly Accredited Provider, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.

The National Center OICPD (JA#: 4008105) is approved by the Board of Certification, Inc. to provide continuing education to Athletic Trainers (ATs).

This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credit for learning and change.

Text reads "Office of Interprofessional Continuing Professional Development" and shown are logos for the National Center for Interprofessional Practice and Education,
the University of Minnesota School of Nursing, and the University of Minnesota College of Pharmacy.

Physicians: The National Center for Interprofessional Practice and Education designates this live activity for AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with their participation.

Physician Assistants: The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

Nurses: Participants will be awarded contact hours of credit for attendance at this workshop.

Nurse Practitioners: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists and Pharmacy Technicians: This activity is approved for contact hours.

Athletic Trainers: This program is eligible for Category A hours/CEUs. ATs should claim only those hours actually spent in the educational program.

Social Workers: As a Jointly Accredited Organization, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.

IPCE: This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credits for learning and change.

Learners can claim CE credit by completing the Daily Evaluation.