How a Chaplain, Psychological Safety, and Team Dynamics Create Trust in a Team-based Care Clinic for Chronic Pain Management
This seminar focuses on a team-based care model for managing patients’ chronic pain that is also complicated by complex medical conditions. The Comprehensive Pain Assessment Clinic (CoPAC) provides assessment and care for patients through an interprofessional education and collaborative practice (IPECP) approach delivered by providers and learners from seven professions: chaplaincy, dentistry, nursing, medicine, occupational therapy, physical therapy, and social work.
The main purpose of CoPAC is to address and treat patient’s pain from a multidimensional perspective that is only possible through effective communication and teamwork. A major advantage of the CoPAC model is its ability to allow a patient to see multiple professions and learners during one appointment and creating a shared care plan.
The aims will identify and address how the social determinants of health affect patients’ health, equity, access, and literacy through healthcare (HEALTH); how a chaplain can leverage patients’ trust throughout the team; how psychological safety undergirds the spirit of collaboration among the entire team - the patients, providers, and learners; and how enhancing team dynamics positively impact the patient, providers, and learners in the team-based care model.
The unique aspect of this seminar is the discussion on how the chaplain serves a vital role in leveraging patients' trust to enhance holistic care. Building patient’s trust is a key element for patients to continue care through CoPAC especially during difficult times of weaning from opioids. The uniqueness of having a chaplain on the team is to bridge communication by often being an intermediary, clarifying medical information in a compassionate manner, and enhancing patient understanding and trust in the care process.
Also central to the CoPAC model is the concept of psychological safety – the belief that anyone can voice ideas, pose questions and concerns, or miscommunicate without fear of repercussions in a non-judgmental and respective environment (Edmondson, A., 2024). This principle is the ideology for cultivating an inclusive and open environment for patients and providers, alike, while undergirding the collaborative spirit and practice within CoPAC.
Enhancing team dynamics supports the Quintuple Aim. The CoPAC, with its unique professionals and learners, support each other in ways to alleviate moral distress, improve wellness of team members, promote patient trust and satisfaction, improve population health, and mitigate healthcare costs and burdens.
From this seminar, learners will be able to:
1. Identify how the social determinants of health affect patients’ HEALTH - health, equity, access, and literacy through healthcare.
2. Explain how to utilize a chaplain in a primary care team-based clinic.
3. Describe how to successfully implement the practice of psychological safety in a team-based care model.
3. Consider how team dynamics support the Quadruple Aim in team-based care clinical models.
In support of improving patient care, this activity is planned and implemented by The National Center for Interprofessional Practice and Education Office of Interprofessional Continuing Professional Development (National Center OICPD). The National Center OICPD is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
As a Jointly Accredited Provider, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
The National Center OICPD (JA#: 4008105) is approved by the Board of Certification, Inc. to provide continuing education to Athletic Trainers (ATs).
This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credit for learning and change.
Physicians: The National Center for Interprofessional Practice and Education designates this live activity for AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with their participation.
Physician Assistants: The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Nurses: Participants will be awarded contact hours of credit for attendance at this workshop.
Nurse Practitioners: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists and Pharmacy Technicians: This activity is approved for contact hours.
Athletic Trainers: This program is eligible for Category A hours/CEUs. ATs should claim only those hours actually spent in the educational program.
Social Workers: As a Jointly Accredited Organization, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
IPCE: This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credits for learning and change.
Learners can claim CE credit by completing the Daily Evaluation.